A message from the CEO of RANsquawk in light of the recent disruption in service

Dear RANsquawk user,

We sincerely apologise for the interruptions in service that you have experienced this week. This is as frustrating for you as it is for us as the problems that we have faced are completely out of our control.

The issues that have occurred this week are because - amazingly for 2015 - the hard line power to our building has malfunctioned. It has nothing to do with our servers or our internal website systems.

RANsquawk is headquartered in the Heron Tower, the newest and supposedly most technically advanced building in the City of London, which opened in 2013. We invested significantly to be in such a premier address in order to have access to state of the art internet connectivity and minimal downtime.

However since the beginning of 2015, we have started to see various issues occurring with systems most companies take for granted (electricity/air conditioning/ telephones) and it has culminated with this week's series of catastrophes where our staff have had to work without air conditioning all week and yesterday from 1600BST to 0800BST today the buildings entire power system shut down.

We have also invested in back up UPS power, which we were running on for a limited amount of time, but it was not enough to run on for days or to power the lighting, phones, air-con or elevators to our offices. This became a safety hazard for our staff in addition to not being able to broadcast to you, our clients.

We understand that this makes very little difference to you as a RANsquawk user but we would nevertheless like to point out that we are being made to look unprofessional by events that are truly out of our control.

Over 100 businesses are based here at the Heron Tower and all of them have faced the same issues as us this week and every one has lost both business and credibility as a result of the problems that have occurred with the building's infrastructure.

We are both frustrated and embarrassed by these issues and we will do everything in our power to make sure they are not repeated. However we do not control the inner workings of the building we occupy and so unfortunately we remain dependent on the management of the Heron Tower to sort things out.

We remain confident that moving forward they will remedy these issues quickly and we will of course keep you updated with events as soon as they occur.

Kind regards,

Ranvir Singh

CEO

RANsquawk