Morgan Stanley (MS) expects the rollout and refinement of advanced “Agentic AI” solutions to continue as a major productivity driver throughout 2026 and beyond, moving from information retrieval to autonomous execution
Importance
Level 1
- Aims to reach USD 10tln in client assets and achieve a 30% pre-tax margin; exited FY25 at USD 9.3tln AUM and 29% margin, >30% in H2.
- Rolling out “branch operations” AI agent to automate tasks like moving money, opening accounts, and changing beneficiaries, freeing service associates for higher-value client work.
- Introducing a 24/7 “team member” AI agent for direct client interaction: initial info retrieval features now live; next phase to enable money movements (wires, bill payments, etc.).
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